Andover Bookstore (Andover, MA) Seeks Bookstore Manager

Andover Bookstore Manager
Established in 1809, our bookstore proudly holds the distinction of being the oldest independent bookstore in America, a place where generations of readers have discovered ideas, stories, and inspiration. Today, we’re looking for the right person to help carry that legacy forward.

We are seeking a Store Manager who is experienced in retail and is deeply passionate about books, community, and preserving something truly special.

If the following applies to you, please apply with us!

• A natural leader with retail or bookstore experience
• Organized, dependable, and hands-on
• Passionate about books and local community
• Someone who appreciates history and wants to be part of it

Responsibilities

• Lead and supervise all bookstore operations, including staffing, sales, and customer service initiatives
• Manage inventory levels through purchasing, stock replenishment, and inventory control strategies to maximize sales and minimize losses
• Oversee cash handling, cashiering, POS (Point of Sale) systems, and daily financial reconciliation to ensure accuracy and accountability
• Develop merchandising plans to enhance product displays, promotional activities, and store layout for optimal customer engagement
• Recruit, train, and develop team members in retail sales techniques and customer service excellence
• Implement and conduct regular training & development sessions to foster team growth
• Coordinate marketing efforts to promote store events, new releases, and community outreach initiatives
• Maintain store cleanliness, organization, and safety standards
• Utilize retail math skills for budgeting, pricing strategies, sales management, and performance analysis
• Handle customer inquiries with professionalism via phone etiquette and in-person interactions
• Manage scheduling shifts efficiently while ensuring high levels of customer satisfaction during peak hours

Requirements

• Management or assistant manager experience in retail environments with supervising responsibilities preferred
• Strong leadership skills
• Excellent communication skills
• Exceptional organizational skills with the ability to multitask effectively under pressure
• Customer service-oriented mindset with excellent phone etiquette and interpersonal skills
• Ability to manage time efficiently across shift management tasks while maintaining attention to detail
• Able to troubleshoot, research, and implement self-guided solutions
• Must be able to lift up to 30 lbs and perform tasks that require some manual labor.

Compensation

• Commensurate with experience and negotiable, with performance bonuses added

Benefits

• Employee discount
• Flexible schedule
• Paid time off

This is more than a job. It’s an opportunity to steward a living piece of American history and play a role in its next chapter. To apply, please send a resume and a brief cover letter to andover@hugobooksinc.com introducing yourself, your connection to Andover Bookstore, and why you feel you'd be a good fit for the position.